Sophie Allport Fetch Mug

We calculate our delivery prices on the weight of the items ordered. Simply add your most loved item(s) to your basket and select your delivery destination. We offer a choice of delivery services depending on the delivery destination and products ordered –

Express

Express Delivery is our fastest delivery service, ideal for when you urgently require your items. Express Delivery is only available on items which are immediately available for delivery. If the items are not immediately available then Express delivery will not be offered as a delivery option online. In the UK Express delivery items are delivered the next working weekday (deliveries to Scottish Highlands and Islands may take an additional working day) providing orders have been received and have passed security checks by 2pm on a working day.

Standard

Standard delivery is delivered within 3-5 days (Monday - Saturday). Our website displays specific delivery prices for each order.

Please note - currently we are experienced longer delivery times. Please allow 7 working days for delivery.

Click and Collect

Click and collect is available free of charge from our Fivemiletown store. Please await receipt of our ‘ready for collection’ email before visiting the store to collect your parcel. We will hold your parcel in store for 14 days, if the parcel is not collected within this time the order will be cancelled, items returned to stock and payment refunded.

Security checks and cut off time

Orders placed after 2pm on Friday or on public holidays will be not be despatched until the next working day, subject to product availability.

Orders are despatched as soon as possible. We have a 2pm cut off time; orders which pass payment verification after this time are treated as having been received on the next working week day. Payment verification generally takes 1-2 hours from when an order is placed, but occasionally can take longer. We recommend you place your order as early as possible to avoid disappointment.

How delivery costs are calculated

Delivery costs for all orders are calculated according to the weight and/or volume of the items ordered and the chosen delivery destination. Delivery options will be offered according to stock availability.